If you require an emergency appointment we recommend you contact the surgery at 8.30am or via the website and every effort will be made to see you as soon as possible (usually sameday).

Appointments can be made by phone, via the website online booking system or in person, we operate a patient recall service to encourage our patients to attend regularly and remind you when your next dental examination is due. You can request a call back via the answerphone or our website out of hours and a member of staff will contact you on your preferred contact method as soon as possible.

Failed to Attend & Late Cancellation Policy

To ensure fair access to appointments for all patients, we operate a strict cancellation policy.

We require a minimum of 48 hours’ notice to cancel or rearrange an appointment.

Appointments cancelled with less than 48 hours’ notice will be charged at £2.50 per minute of the booked clinical time.

Appointments that are not attended without notice will also be charged at £2.50 per minute of the booked clinical time.

This policy applies to all appointments, including dental and hygiene visits.

Any outstanding cancellation or non-attendance fees must be paid in full prior to booking further appointments.

We accept all major credit/ debit cards except American Express

We do not accept payment by cheque

We no longer offer dental finance services.
If you have specific concerns or require personalised assistance, please contact our team to discuss alternative in-house arrangements that may be suitable for your situation.

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